Nice to meet you.
We wanted to update you on some great news! On January 1, 2017, the key management team of Cogenta Computing, Inc. completed the purchase of TradeLog™ accounting software from Armen Computing Ltd. We are very excited about what this means for the software as well as for our customers, and you should be seeing some positive changes in the business over the next few months.
So what will be changing?
We feel very strongly that our customers deserve the best experience each and every time they interact with us. TradeLog has been incredibly focused on product innovation over the past few years but this is only one half of the customer experience. The other half is how a company interacts with its customers. This is just as important to us as the software we provide. Customer service should be our best product.
To that end, we will be making some changes to our web site with updated online support resources, more frequent blog posts with tips and resources for active traders, a Live Chat feature for when you need a quick response from our Support Team and enhanced phone support over the next several months. We like people. We want to hear from you.
Be on the lookout for webinar announcements and email newsletters highlighting the advanced trade analysis tools in TradeLog™ along with its tax features. You want to ensure that your trader taxes are 100% accurate so you stay out of the IRS spotlight, we get it. But every trader looks for when and how to trade smarter and reap greater gains. TradeLog™ can be used year-round to help you meet both of those goals, not just during tax season. We'll focus on showing you how.
What will not change?
Our software will still be called TradeLog™ and the core folks that you
have worked with over the years will continue working with you. Our pricing
structure will not change. Our toll-free support line and email addresses
will remain the same:
1-800-372-6078 ext 502
1-800-372-6078 ext 500
We are looking forward to making lots of positive changes within the next several months and over the long run to improve the quality of customer service, support, and continued enhancement of your trader tax software. These are exciting times for us and we are anxious to share these improvements with you as they develop. Please stay tuned for more news.
We are confident that Cogenta Computing will exceed your expectations as we move forward together. Thank you for your continued loyalty to the TradeLog™ product. We welcome your feedback!
President & CEO
Cogenta Computing, Inc.
With corporate offices in Atlanta, Georgia and customer service locations in South Carolina.
Please note: This information is provided only as a general guide and is not to be taken as official IRS instructions. Cogenta Computing, Inc. does not make investment recommendations nor provide financial, tax or legal advice. You are solely responsible for your investment and tax reporting decisions. Please consult your tax advisor or accountant to discuss your specific situation.