TradeLog Software Support Center:

Have questions or need support?
Please call: 800-372-6078 (USA & Canada)
678-909-0138 (outside USA)

Support Hours:
8:00 AM to 5:00 PM EST
Monday - Friday

PLEASE NOTE:

If our lines are busy, please leave a voicemail message and we will call you back usually within the hour.
Before calling our 800 number for support, please provide the details of your problem by filling out and submitting the form below. This will greatly assist us in resolving your issue in the minimum amount of time, as well as providing you with a written record of our resolution.

Customer Information: (All Fields Required)

Order Number:
OR Reg. Code:	(Include Dashes)
First Name:
Last Name:
Email Address:
Phone Number:
Problem Type:
Details:

Please attach any files that you are having problems with so we can diagnose the problem. Click the Browse button to select the files from your hard drive.

File #1:
File #2:
File #3:
File #4:
File #5:

If you need to send more than 5 files, please zip them and send the zip file. TradeLog data files can be found in your "my documents\tradelog" folder and have the .tdf file extension. Copies of your brokerage trade history imports can be found in your "my documents\tradelog\import" folder. These data files are plain text and are named with your broker name followed by a date such as: "Fidelity_20070427_20070611.txt". These files can also be sent using your TradeLog software by clicking Help, Send Files* rather than using the above online form Brokerage trade history files can either be a plain text or csv file downloaded from your broker's web site, or you can copy your trade history data from your web browser and paste it into Windows Notepad. (See: How to send your brokerage trade history) By submitting files to TradeLog Support I authorize the support agent to review the transaction history and information contained in the file(s) for the purpose of technical analysis. Please see our security and privacy policies.

BROKER IMPORT FILTERS:

SPECIALTY IMPORT FILTERS: