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TradeLog Online Support Request:

Need help with TradeLog Software?

We are pleased to offer you extended support hours for Saturday, Sunday and up to the tax filing deadline on Tuesday, April 18th. Please note that this will be via email only, requests will be handled in the order they are received by our Support Team and voice mails will not be given priority. We will respond to support requests as quickly as possible but please bear in mind that the volume of requests is very high at this time so we cannot guarantee a response time. To speed up our response time to your support request, please send us the TradeLog TaxFile you are currently working in by using the upload utility on this web page or by clicking "Get Support" from within your TradeLog software.

Support Request Form:

(* = Required Fields)

*First Name:
*Last Name:
*Email:
*ten + three =
(enter a number, not text)
*Details:
File #1:
File #2:
File #3:
File #4:
File #5:
  • If you need to send more than 5 files, please zip them and send the zip file.
  • TradeLog data files can be found in your "my documents\tradelog" folder and have the *.tdf  file extension.
  • Copies of your brokerage trade history imports can be found in your "my documents\tradelog\import" folder. These data files are plain text and are named with your broker name followed by a date such as: "Fidelity_20150101_20151231.txt".
  • Brokerage trade history files can either be a plain text or csv file downloaded from your broker's web site, or you can copy your trade history data from your web browser and paste it into Windows Notepad.
  • By submitting files to TradeLog Support I authorize the support agent to review the transaction history and information contained in the file(s) for the purpose of technical analysis. Please see our security and privacy policies.