Need help with TradeLog Software?
- Please make sure you have read and followed all 8 steps of the
Getting Started section of our user guide.
- Did you know you can easily submit a support request directly from within the TradeLog software? Click here to see how.
- Please provide the details of your problem by filling out and submitting the form below along with your TradeLog data file(s). This will greatly assist us in resolving your issue in the minimum amount of time,
as well as providing you with a written record of our resolution.
- We will reply by email as soon as possible once we receive your request. Learn more about the support we provide.
We are pleased to offer you extended support hours for Saturday, Sunday and up to the tax filing deadline on Tuesday, April 18th. Please note that this will be via email only, requests will be handled in the order they are received by our Support Team and voice mails will not be given priority. We will respond to support requests as quickly as possible but please bear in mind that the volume of requests is very high at this time so we cannot guarantee a response time.
To speed up our response time to your support request, please send us the TradeLog TaxFile you are currently working in by using the upload utility on this web page or by clicking "Get Support" from within your TradeLog software.|
Support Request Form: