Often when requesting support a user may find it necessary to send the data file in question for analysis by a support representative. TradeLog features a help function allowing a user to generate and send a support request along with the data file:
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Open the data file you wish to send and click Help, Send Files To Support.
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Your name and e-mail address should already be in the fields provided. Leave the import folder box checked as this will help us to work on your file. Please provide us with as many details as possible of the problem your are experiencing so we may better help you.
1. Click SEND. A dialog window will appear. Click OK
A TradeLog support representative will respond to your request typically via email within one hour.
